News Flash


Posted on: April 13, 2023

It's National Public Safety Telecommunicators Week

Council, Chief Brent Phelps, and three telecommunicators pose the with Telecommunicators, 4/4/2023

Mayor Joe Gibbons and City Council proclaimed April 9 to 15, 2023, to be National Public Safety Telecommunicators Week in Lenoir. Mayor Gibbons presented the proclamation to Police Chief Brent Phelps and City Telecommunicators last week.

Telecommunicators answer 9-1-1 calls and dispatch police, fire, and first responders to emergencies in the community. This week honors telecommunications personnel for their commitment, service, and sacrifice.

"These men and women are on the other end of a phone line when somebody calls with a crisis," Chief Phelps said. "They deal with a lot of stressful situations day in, day out. They work through those adrenaline phone calls, hang the call up, and then answer another, many times for 12 hours a day with limited breaks."

Last year, the City's Police Telecommunicators answered 60,486 total phone calls. Of those calls, 7,117 were 9-1-1 emergency calls, 11,439 were non-911 calls, and 19,247 were officer-initiated calls. Communications Center staff also processed 458 after-hours water and sewer service calls and 21 requests for translation services.

"They're behind the scenes, and when you think of law enforcement, many times dispatchers and telecommunicators don't get thought about on a regular basis by the public, but they are the first step to emergency response," Chief Phelps said. "If you could see the speed that they take those calls and key information into the system, it's very amazing. We don't tell them enough, but I want to thank them for the job they do every day."

PROCLAMATION In Recognition of Public Safety Telecommunicators Week, April 9 – 15, 2023

Whereas, the City of Lenoir Police Department Telecommunicators play a vital role in the protection of human life and property in our community; and 

Whereas, Telecommunicators have been successfully serving the public safety communication needs of the City of Lenoir throughout the year; and 

Whereas, while enduring long hours, abnormal schedules, and handling frequent life and death emergencies, Telecommunicators set high standards in performing their duties in a dedicated, diligent, and compassionate manner; and 

Whereas, Telecommunicators provide a critical communication link between the residents and Emergency Responders; and 

Whereas, these individuals efficiently coordinate emergency services to ensure the health and safety of our residents, visitors, and travelers in our community, 24-hours a day, 7-days a week; and

Whereas, our Public Safety Communications personnel serve the public daily in countless ways without due recognition by the beneficiaries of their services;

Therefore Be It Resolved, that I, Joseph L. Gibbons, Mayor of the City of Lenoir, and on behalf of the Lenoir City Council, do hereby proclaim and declare the week of April 9 – April 15, 2023 “National Public Safety Telecommunicators Week” in the City of Lenoir, in honor of the men and women whose diligence and professionalism keep our city and first responders safe.

Joseph L. Gibbons, Mayor

Council, Chief Brent Phelps, and three telecommunicators pose the with Telecommunicators, 4/4/2023

Mayor Joe Gibbons presented the National Public Safety Telecommunicators Week proclamation to Police Chief Brent Phelps and Telecommunicators Rhonda Hollowell, Kenny LaCourse, and Molly Ford Tuesday, April 4, 2023. Pictured from left: Police Support Services Captain Couby Stilwell, Mayor Pro Tem Crissy Thomas, Telecommunicator Rhonda Hollowell, City Manager Scott Hildebran, Chief Phelps, Councilman Ralph Prestwood, Mayor Gibbons, Councilman Kent Greer, Telecommunicator Kenny LaCourse, Councilman Ike Perkins, Telecommunicator Molly Ford, and Councilman Jonathan Beal.

Facebook Twitter Email

Other News in News

City of Lenoir Brand full logo, Lenoir NC, Create With Us

Burn ban lifted

Posted on: November 23, 2023
Sorry, We're Closed graphic

City facilities closed for Thanksgiving

Posted on: November 21, 2023
Gateway concept half day half night sqr

City of Lenoir gateway sign coming soon

Posted on: November 16, 2023
2023 snowflake decoration on the corner of the square in Downtown Lenoir

Light up Lenoir tomorrow in downtown!

Posted on: November 15, 2023
burn ban icon

City of Lenoir issues burn ban

Posted on: November 7, 2023
Sorry, We're Closed graphic

City facilities closed Friday

Posted on: November 6, 2023
The Mad Hatter marches in the Pumpkin Patch Parade, Friday, Oct. 28, 2022

Halloween events coming up in Lenoir

Posted on: October 24, 2023
Mayor Gibbons shakes the hand of Ravens Head Coach Tommy Crump, Sept. 5, 2023

Council honors Ravens Baseball Team

Posted on: September 11, 2023
Sorry, We're Closed graphic

City facilities closed for Labor Day

Posted on: August 30, 2023
City Council and Kim Case pose with myFutureNC resolution Tuesday, Aug. 1, 2023

Council lends support for myFutureNC

Posted on: August 4, 2023
Boil Water Advisory Canceled, Tap Water Safe to Drink

Boil water advisory lifted

Posted on: June 25, 2023
A mom and daughter at the Neon Night Ride

The Neon Night Ride is back!

Posted on: May 19, 2023
A front load scoops up compost during the compost giveaway / sale in April 2019

Compost giveaway/sale this Saturday

Posted on: April 26, 2023
K9 Uwais department photo

K9 Uwais retires from duty

Posted on: April 19, 2023
DLG Group Community Input Session

City seeking input on Downtown Master Plan

Posted on: February 22, 2023
Runners get ready to start the Firecracker run June 30, 2018.

The Leprechaun Leap is March 18

Posted on: February 8, 2023
Love Letters for Local neon heart with Downtown Lenoir banner in background

Show some love to local businesses

Posted on: February 2, 2023
Black History Month

Celebrate Black History Month in Lenoir

Posted on: February 1, 2023

Martin Luther King Jr. Day celebration

Posted on: January 12, 2023
smart phone key pad

Know who to call for City services

Posted on: December 30, 2022
Sorry, We're Closed

Christmas and New Year's closings

Posted on: December 20, 2022
Boil Water Advisory Canceled, Tap Water Safe to Drink

Tap water in Bushtown now safe to drink

Posted on: December 15, 2022

Council meeting canceled

Posted on: December 15, 2022
GivingTuesday logo 2022

GivingTuesday in Lenoir

Posted on: November 28, 2022
Shop Small logo 2022

Shop Small this Saturday in Lenoir

Posted on: November 23, 2022
Sorry, We're Closed

City facilities closed for Thanksgiving

Posted on: November 18, 2022
Santa listens to the Christmas wishes of a young girl during Light Up Lenoir, Nov. 21, 2019

Light Up Lenoir next week in Downtown

Posted on: November 10, 2022
Happy Veterans Day

City facilities closed for Veterans Day

Posted on: November 8, 2022
Wilson basketball

Youth basketball registration open

Posted on: November 8, 2022
A close up of the City Clock in Downtown Lenoir, Oct. 31, 2022

City removing old clock tower

Posted on: November 1, 2022
road work ahead sign

City paving streets next week

Posted on: October 28, 2022
Downtown Lenoir logo square

City developing new Downtown Master Plan

Posted on: October 19, 2022
Truck performing leaf pickup

Leaf collection starts in November

Posted on: October 17, 2022
NWS Hurricane Ian track as of 11:34 am Friday, Sept. 29, 2022

Be prepared for flooding, power outages

Posted on: September 29, 2022
Santa Claus with dancers in the 2021 Starry Night Christmas Parade in Downtown Lenoir

Christmas parade application online

Posted on: September 27, 2022
City Seal 2017

Tomorrow's City Council meeting canceled

Posted on: September 19, 2022
American Flag, Photo by David Dibert

Council honors Patriot Day in Lenoir

Posted on: September 9, 2022
Council presents the 40th Anniversary resolution to Caldwell Rotary Club, Sept. 6, 2022

Council honors Caldwell Rotary Club

Posted on: September 8, 2022
Baseball glove, baseball and bat

Fall baseball registration ends Friday

Posted on: August 17, 2022
City LNR icon

Weekend events in Lenoir

Posted on: July 1, 2022
Fireworks explode during the 2018 July 4th Fireworks show

July 4th fireworks and closings

Posted on: June 29, 2022
Council presents a resolution to Mac Martin honoring 17 years of service on the Planning Board

Council honors Mac Martin

Posted on: June 8, 2022
Kids swimming in the outdoor pool at the Lenoir Aquatic and Fitness Center

Outdoor pool opens tomorrow

Posted on: May 27, 2022
City of Lenoir 2020 NC3C Excellence in Communications Awards

City wins communications awards

Posted on: May 10, 2022
City of Lenoir Police Telecommunicators Rhonda Hollowell and Dustin Eller

Council honors Telecommunicators

Posted on: May 4, 2022
City worker loads compost into a trailer

Compost giveaway #2 this Saturday

Posted on: April 19, 2022
Easter Eggs of various colors

Easter Egg Hunt next Saturday

Posted on: April 1, 2022
City worker loads compost into a trailer

Compost giveaway this Saturday

Posted on: March 31, 2022
road work ahead sign

Paving on Beall Street tomorrow

Posted on: March 28, 2022
Beall Street and Holly Court street sign

No parking on Beall Street Thursday

Posted on: March 22, 2022
Leprechaun Chase square social media banner

Leprechaun Chase back for round two

Posted on: March 10, 2022
Water line break graphic

Water line break on US 321

Posted on: February 11, 2022
Ben Willis

City Council honors Ben Willis

Posted on: January 24, 2022
Sgt. James Moore staff photo

City Council honors Sgt. James Moore

Posted on: January 21, 2022
Garbage Cart Placement Graphic

Tuesday garbage collection postponed

Posted on: January 18, 2022
were hiring, come work for the City of Lenoir

Job openings with the City of Lenoir

Posted on: January 5, 2022

State and local burn bans lifted

Posted on: December 14, 2021
City of Lenoir Public Utiliities

Council approves bid to replace sewer line

Posted on: December 10, 2021
A single luminary illuminated at night at Blue Ridge Memorial Park, Dec. 152017

Luminary display postponed to Dec. 17

Posted on: December 8, 2021
Lieutenant John Howard

Howard promoted to Police lieutenant

Posted on: December 7, 2021
burn ban icon

City of Lenoir issues burn ban

Posted on: December 3, 2021