A shut off valve failure caused a backflow in the City of Lenoir water system for about 45 minutes Sunday morning, Jan. 21, 2024. The backflow stirred up sediment, often called "scaling," and discolored city water for some customers.
The water system did not lose pressure during the event. Although discolored, the water is safe to consume.
City of Lenoir water distribution crews flushed lines where possible, but the scaling in the water will have to resettle over time. Crews will resume flushing today as temperatures warm up. This should help clear up the system more quickly.
Staff discovered this morning that that the failure was due to ice in the pilot valve caused by the extremely cold temperatures.
Customers with discolored water should try flushing their water lines for 30 minutes. If the water is still discolored, wait a few hours and try flushing again.
As water is consumed, or flushed, the water clarity should return to normal.
The Baton water system received most of the impact, but other customers may be affected.
We apologize for any inconvenience.
The City of Lenoir provides water and sewer service to City of Lenoir and the Town of Hudson residents. In addition to direct service, the City sells bulk water to Baton Water Corporation, Caldwell County, and the Town of Sawmills.