FAQs • City of Lenoir, NC • CivicEngage

How can I protect my vacant home or business after closing hours?: Contact our Records Staff at 828-757-2147 from 8 a.m. to 5 p.m. Monday through Friday (except holidays). Download and complete a Trespass Agreement Form (PDF). If you mail the agreement back, please be sure to have it notarized before submitting it to the department.

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Police

1. What can I do about nuisance dogs?

Calls involving vicious dogs, dogs at large, and barking dogs are one of the most difficult types of calls to address.

Vicious Dogs & Dog Bites

If someone has been bit, call 911 immediately.

If you see a known dog that is vicious running loose, call 828-757-2100 so that an officer can be dispatched. If possible, keep the dog in sight so you can direct the officer to its whereabouts or last known direction of travel. Provide the officer with as much information as possible (i.e. owner, history, time frame offense usually occurs - when applicable).

Barking Dogs

When the dog(s) is barking, call 828-757-2100 so an officer can be dispatched at the time of the occurrence. The officer has to witness the dog(s) barking in order to make a determination and address the issue with the owners.

Improper Care of Animals

If you see an animal that is abandoned, malnourished, or living in less than sanitary (humane) conditions, please call 828-757-2100. An officer will be dispatched to address the situation and will contact Animal Control for assistance.

Injured Dog in the Roadway / Death by Vehicle

Call 828-757-2100 so an officer can be dispatched. If the accident is new and the animal is still alive, it is recommended that you do not handle it. Many animals are scared and likely to bite the handler in order to protect themselves. If you see that an animal is dead, please call 828-757-2100 so that we may contact the Street Department for clean up.

2. How can I find out the status of my case?: Contact us at 828-757-2140 from 8 a.m. to 5 p.m. Monday through Friday (except holidays).

3. Where can I get copies of incident and crash reports?

There is no charge to view and print certain reports from our online reporting site However, there may be certain fees that apply should you request particular reports from our Records Staff. They are located at:
1035 West Avenue NW
Lenoir, NC 28645

Hours
Monday through Friday
8 a.m. to 5 p.m. (except holidays)

True and Certified Crash Reports are only available through the North Carolina Department of Motor Vehicles.

You may also obtain a copy from your Insurance Carrier or P2C; however, those reports are for informational purposes only and may not contain complete information.

4. How can I protect my vacant home or business after closing hours?: Contact our Records Staff at 828-757-2147 from 8 a.m. to 5 p.m. Monday through Friday (except holidays). Download and complete a Trespass Agreement Form (PDF). If you mail the agreement back, please be sure to have it notarized before submitting it to the department.

5. How can I protect my home while I am temporarily out of town?: Contact our Records Staff at 828-757-2147, from 8 a.m. to 5 p.m. Monday through Friday (except holidays). Download and complete a Property Check Request (PDF). You will need to submit this request in person so that your identification can be checked.

6. How do I get a Special Events Permit?: Email Zack Carter or call him at 828-757-2187 or stop by the Mulberry Street Recreation Center located on 720 Mulberry Street Monday through Friday (except holidays) to fill out an application (PDF). The request should be made at least 14 business days prior to your special event.

7. Who should I contact if I feel that I have been wrongly issued a parking citation?: Persons wishing to be heard on a parking citation should contact our office at 828-757-2100 between Monday through Friday (except holidays) from 9 a.m. to 4 p.m.

8. Where do I pay parking ticket fines?

Parking ticket fines should can be mailed or paid in person to our Records Staff at:
1035 West Avenue
Lenoir, NC 28645

We also have a curbside payment drop box located in the front of the building for your convenience for after hour payments. Please enclose payment (no coins) with the parking violation envelope for correct processing.

9. What is the penalty if I fail to pay my parking ticket fines?

Penalties

After a Parking Fine is issued, the violator has 30 days to pay. If not paid:

If not paid in 30 days, an additional $5 fine is assessed.
If not paid in 60 days, an additional $5 fine is assessed.
If not paid in 90 days, an additional $10 fine is assessed
At 90 days, a letter will be sent to violator notifying them of further action.

Appeals

Violator has 10 days to appeal to the Chief of Police.
Failure to appeal will constitute acceptance of violation.
Chief will notify violator of final decision within 10 business days.
If appeal is denied, violator has 30 days to pay in full all penalties and fines.
2 unpaid Citations (90 days from date issued) will be eligible for debt collection.

Debt Collection

North Carolina Debt Setoff, a collection agency, will be used to collect unpaid parking violations totaling $50 or greater. After notification and grace period, the case may be turned over for collection through North Carolina State taxes.

Wheel Locks

Please be advised that a wheel lock may be used to prevent a vehicle from being moved until fines are paid. Arrangements for the release of the vehicle must be made with the Lenoir Police Department within 48 hours or the vehicle will be towed at the owner's expense.

The new charge for removal of a wheel lock is now $50 and must be paid between 8 a.m. to 4 p.m, Monday through Friday (except holidays). After 4 p.m, the fee for removal goes up to $75.

10. How do I file a citizens complaint against an officer?: It is advised that you first contact the Platoon Supervisor in charge at the time to report a complaint. If you feel the complaint warrants additional review, you have the option of addressing your concern with the Division Captain or Chief of Police.

11. If I don't have a concealed carry permit, where can I legally carry a weapon in my vehicle?: Contrary to what the popular belief is, it is possible to be charged with carrying a concealed weapon in a locked glove box based on the proximity of the key (if the key is on the ignition key ring) to the glove box. The safest location is on the passenger seat, or the dash where it is in plain view of an approaching officer. If you are not sure about the accessibility question, play it safe and lock it in the trunk of your vehicle.

12. What qualifications are necessary in order to become a police officer?: You must be at least 20 years of age; possess a high school diploma; you must be a U.S. citizen; you must not have been convicted of any Class B misdemeanor or above and; you must have completed a Basic Law Enforcement Training program through an accredited community college. More information can be found under the Recruiting Section of this website.

13. What qualifications are necessary in order to become a telecommunicator?: You must be at least 18 years of age; possess a high school diploma; you must not have been convicted of any Class B misdemeanor or above.